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At Floating Luxuries, we take pride in the quality of our products and want you to be completely satisfied with your purchase. We offer a 30-day return policy, subject to approval, on all regular-priced items. Please note the following conditions:
Packaging and Condition: Items must be returned in their original packaging, unused, and in new condition. Please do not discard the original packaging until you are certain you are keeping the products.
Approval and Refusal: Floating Luxuries reserves the right to refuse returns, credits, or exchanges on items that are not in new condition due to use, damage, or customer misuse.
Refund Deduction: The original shipping cost will be deducted from the refund amount. For FL600WE chairs (per set), the shipping cost is $200, and for FL625WE chairs (per set), the shipping cost is $300. For other items, shipping costs will be provided upon request via email.
To initiate the return or exchange process, please contact us at Info@FloatingLuxuries.com with the following information:
- Order number or invoice number from the original sale
- Reason for the return request
- Pictures of any issues
- Confirmation that you have the item in its original packaging. Please note that items without the original packaging cannot be returned.
If you purchased our products from an authorized Floating Luxuries dealer, please contact them directly for return information, as different return policies may apply to dealers.
Customers outside the contiguous 48 states are requested to contact Info@FloatingLuxuries.com for details, as different policies apply.