Warranty and Returns
Warranty Information
Floating Luxuries® takes pride in manufacturing the highest quality product available. Our priority is your satisfaction. We guarantee that our products will be free from defects and flaws and provide a limited manufacturer's defect warranty on all Floating Luxuries® Kai Floats, and Kai Shelf Lounger Chairs.
Kai Pool Floats:
Products shall be free from material defects; this includes defects in the fabric materials, seams, or sewn portions of the float. This warranty shall be for one (1) year from the date of purchase.
Kai Shelf Lounger Chairs & Side Table:
Products shall be free from material defects, including cracks, splintering, chips, or peeling. This warranty shall be for ten (10) years for residential use and two (2) years from the date of purchase for commercial use.
Floating Luxuries will not be liable for any damage, defect, or failure resulting from any of the following:
- Assembly, disassembly, or mishandling of products after they leave our facility, including any labor or installation by a dealer or an assembler.
- Any modifications made to the product after leaving our facility
- Any damage caused to our products due to exposing them to heat from an external source (including grills, fire pits, and reflections from windows and doors).
- Ordinary wear and tear, abuse, or neglect, mishandling, or otherwise abnormal use, including the use of an incompatible product or accessory not manufactured by Floating Luxuries.
- Fading – Floating Luxuries products are designed to be UV resistant and to reduce fading, but, when exposed to the sun, all colors will fade to some extent over time.
- Any damage caused by improper balance of chemicals in the water where our products are used.
- Damage caused by acts of God, air pollution or other environmental conditions, corrosive atmospheres, intentional acts, unreasonable use, vandalism, or civil disorder.
Please contact our customer service team at info@floatingluxuries.com to begin the Warranty process. Please include your name, invoice number, contact information, pictures, and a description of the defect. Floating Luxuries will review the claim and repair or replace, at our sole discretion, any product determined by Floating Luxuries to be a manufacturer's defect.
Return Policy
At Floating Luxuries, we take pride in the quality of our products and want you to be completely satisfied with your purchase. We offer a 30-day return policy, subject to approval, on all regular-priced items. Please note the following conditions:
Packaging and Condition: Items must be returned in their original packaging, unused, and in new condition. Please do not discard the original packaging until you are certain you are keeping the products.
Approval and Refusal: Floating Luxuries reserves the right to refuse returns, credits, or exchanges on items that are not in new condition due to use, damage, or customer misuse.
Refund Deduction: The original shipping cost will be deducted from the refund amount. For FL600WE chairs (per set), the shipping cost is $200, and for FL625WE chairs (per set), the shipping cost is $300. For other items, shipping costs will be provided upon request via email.
To initiate the return or exchange process, please contact us at Info@FloatingLuxuries.com with the following information:
- Order number or invoice number from the original sale
- Reason for the return request
- Pictures of any issues
- Confirmation that you have the item in its original packaging. Please note that items without the original packaging cannot be returned.
If you purchased our products from an authorized Floating Luxuries dealer, please contact them directly for return information, as different return policies may apply to dealers.
Customers outside the contiguous 48 states are requested to contact Info@FloatingLuxuries.com for details, as different policies apply.
Thank you for choosing Floating Luxuries.